Frequently Asked Questions
General conditions
We recommend a minimum purchase of 25 pieces in order to offer a varied choice to your customers. Regarding restockings, the minimum is €250. We impose no constraints in the choice of models and colors variations. Payments are made by bank transfer. Deliveries are made by Colissimo and are free from 500€.
The average time between payment of the order and delivery is approximately 5 weeks. Adverse circumstances beyond our control may in certain cases cause this delay to vary. However, we will endeavor to respect it.
International Shipping
Orders are sent by national or international express courier. A tracking number will be communicated to you in order to follow your order and plan the reception at your home or office. Deliveries are made in 3 to 10 working days depending on your geographical area.
What if I didn't receive my order
In the event of a substantial delay or in the event that your order has not arrived beyond the expected time, please contact our customer service by email, telephone or Whatsapp.
Sostenibility
Colette Mars offers creations made in collaboration with workshops guaranteeing manufacturing processes that respect the environment and workers rights and do not offend international regulations. Our indian partners use all ethical business practices, never use child labour and collaborate with local social actors to promote practices that help women’s empowerment. Our partner printing company uses non-toxic European standard non toxic reactive inks (manufactured in the Netherlands) in compliance with current legislation.
Origin
Colette Mars scarves are made in Jaipur, in Rajasthan province in India, the true epicenter of the textile industry, unanimously recognized as the place par excellence for the development of fashion accessories by designers from around the world. Indian artisans, perpetuating ancestral techniques, transform fibers into colorful and complex masterpieces. Their dynamism and creativity make this country an essential place for lovers of exceptional fabrics.The silk selected by Colette MARS is mulberry twill silk.
Support
Our customer service is available every day of the week to answer your questions on Whatsapp. We are also available by phone and email.
The little +
Our scarves are delivered with their natural cotton storage pouch allowing you to protect, store or offer our creations with style and elegance.
